How the claims process works
We understand that claiming a policy benefit may seem like a challenging process, particularly during a difficult time such as after the loss of a loved one.
With Assupol it’s simple.
Our Process
Step 1
Once a related life event happens, you can submit a claim on your policy.
Step 2
Choose your claim type on the website and submit your claim online or download the documents, email, or submit at the nearest Assupol branch.
Email: [email protected]
Step 3
When all your documents are completed and submitted, you will get an SMS confirming receipt of your claim.
Step 4
- Your claim will be assessed and validated.
- Your claim will be approved within 24 hours if all required documents have been submitted.
Note: You’ll be updated on the progress of your claim throughout the claims process.
Death Claim
The loss of a loved one is never an easy experience, which is why we have made claiming simple and painless. A valid funeral benefit is paid to you within 24 hours of receiving all claim documentation.
Cashback Claim
The Cashback benefit is claimed after three or four years of your active policy, depending on which policy you have taken out. A portion of your premium will be paid back to you. Once you qualify for a Cashback benefit, an SMS will be sent to you notifying you of this.